View Cambridgeshire LSCB Manual View Cambridgeshire LSCB Manual
View Working Together to Safeguard Children View Working Together to Safeguard Children

4.7.3 Behaviour Management and Safe Caring


See also Restrictive Physical Intervention Procedure.


In May 2018, this chapter was extensively revise and should be re-read in full.


  1. Encouraging and Rewarding Children
  2. Minimum House Rules / Expectations
  3. Sanctions
  4. Searching
  5. Serious Incidents and use of Physical Intervention

1. Encouraging and Rewarding Children

Whilst children bring their own values and behaviours to placements, foster carers and residential staff play a key role in influencing children.

The culture of the home, generated by the carers/staff, is crucial. Foster carers/staff are expected to understand, manage and respond to young people's behaviour, drawing on external support as appropriate, including encouraging children to take responsibility for their behaviour and helping them learn how to resolve conflict. A restrictive, unsupportive, discouraging or negative culture is likely to result in instability, hostility and disruption.

All 'looked after' placements should have clear, fair boundaries, where children feel safe, encouraged and appropriately rewarded, so that they will thrive and do well. Foster carers/staff who adopt such an approach will also experience less instability and disruption.

Foster carers/residential staff should at all times endeavour to:

  1. Listen to and empathise with children, respect their thoughts and feelings and take their wishes into consideration;
  2. Look for things that are going well, or any step in the right direction, and appropriately reward it;
  3. Use rewards in a creative and diverse way, specific to children's needs, capabilities and interests. This may mean that children are rewarded with toys, games, activities or monetary rewards. But all 'tangible' rewards should be accompanied by use of 'non tangible' encouragement and support - by carers/staff demonstrating to children that they have done well. Such 'non tangible' rewards include praising, smiling, touching and hugging children.

    Children usually benefit, early on, from rewards which may appear to greater than what might be expected. This is normal. Over time rewards can be more relevant and proportionate as children's self-esteem and skills develop.

    For example:

    • Children who have few social or life skills and whose self-esteem and confidence is low may require forms of encouragement and reward which are intensive, frequent or even 'excessive' to demonstrate/reinforce that they are doing well and are appreciated;
    • A child who has previously been unable to get up for school might be offered a present or activity for getting up on time for a few days;
    • However, it should also be borne in mind that some children struggle with praise as it undermines the low perception they have of themselves. For these children smaller, more specific, praise may be more effective.

Over time, as children achieve what is expected, such rewards should be reduced or children should be expected to achieve more for the same or a similar reward.

2. Minimum House Rules / Expectations

It can sometimes feel more positive to talk about 'expectations' than rules as the latter can sometimes carry an overly negative context.

All carers/residential staff should have a Safe Caring policy for their household. This should be explained to children, with the reasons for the expectations/rules and they should also know that that there are expectations/ rules for everyone. They should not feel that they are being treated with less regard than other members of the household. Ideally these expectations/rules should be known to children before they are placed, or at the time of placement, and may include:

  1. No smoking;
  2. Keep own bedroom clean and tidy;
  3. Do not go into any other bedroom;
  4. Being appropriately dressed all the time;
  5. If you have gone out, return home at the time your carer has said;
  6. Always be where you say you will;
  7. If you want to change your plans when you are out, ask permission from your carer first;
  8. Do not hurt any member of your foster family or residential staff;
  9. Do not hurt any pet of the foster family;
  10. Homework must be done and will be supported;
  11. If you have been excluded from school, school work will be done at home;
  12. When you use the bathroom or toilet always close the door;
  13. If you have any problems try and talk to your carer/residential staff;
  14. Try to consider other people's feelings.

3. Sanctions

3.1 Guidance on the use of sanctions

Sanctions can be very effective but, before they are imposed it is important to think about their wider impact.

Many looked after children have come to view themselves, and are sometimes viewed by others, as 'failures'. They have had their fill of sanctions, which may have felt to have been imposed inconsistently or unfairly.

Before imposing sanctions, carers/residential staff should do all they can to support and encourage children to do well. If children do not behave acceptably, strategies should be adopted that are encouraging and rewarding.

Rather than simply sanctioning inappropriate behaviour it is always better to highlight and reward good behaviour - or any step in the right direction. For example, it may be more effective to allow a child to have use of a video or TV at bedtime for getting up on time, rather than taking the TV away for getting up late.

The former is discouraging and may cause resentment; the latter is encouraging and can improve self-esteem and relationships between children and carers.

If children continue to behave in unacceptable ways, they should be reminded about what is expected and given further encouragement to get it right. If misbehaviour persists or is serious, effective use of reprimands can act as a disincentive or firm reminder. If this does not work, or may not, sanctions may be effective.

Where sanctions are used they must be reasonable and the minimum necessary to achieve the objective. Also, there should be a belief that the sanction will have the desired outcome - increasing the possibility that acceptable behaviour will follow.

If sanctions are imposed, carers should apply the following principles:
  • Sanctions must be the exception, not the rule: a 'last resort';
  • Sanctions must not be imposed as acts of revenge or retaliation;
  • Think before imposing a sanction; do not apply it in the heat of the moment;
  • Sanctions may only be imposed upon children for persistent or serious misbehaviour where reminders and reprimands have already failed or are likely to fail;
  • Sanctions should only be used if there is a reasonable chance they will have the desired effect of making the point and in reducing or preventing further unacceptable behaviour;
  • Before applying any sanction, make sure the child is aware that his/her behaviour is unacceptable and, if possible, warn him/her that sanctions will be applied if the unacceptable behaviour continues;
  • Consistency is important. It is the certainty, not the severity, of sanctions that is important;
  • Sanctions should only last as long as they need to and allow the child the opportunity to make a fresh start as quickly as possible.

3.2 Non-Approved Sanctions

The following sanctions are not approved, and must never be imposed upon children:

  • Any form of corporal punishment; i.e. any intentional application of force as punishment, including slapping, punching, rough handling and throwing missiles;
  • Any sanction relating to the consumption or deprivation of food or drink;
  • Any restriction on a child's contact with his or her parents, relatives or friends; visits to the child by his or her parents, relatives or friends; a child's communications with any of the persons listed below*; or his or her access to any telephone helpline providing counselling or advice for children. (Note: This does not prevent contact or communication being restricted in exceptional circumstances, where it is necessary to do so to protect the child or others - see Contact with Parents Procedure);
  • Any requirement that a child wear distinctive or inappropriate clothes;
  • The use or withholding of medication or medical or dental treatment;
  • The intentional deprivation of sleep;
  • The modification of a child's behaviour through bribery or the use of threats;
  • Any sanction used intentionally or unintentionally which may humiliate a child or could cause them to be ridiculed;
  • The imposition of any fine or financial penalty, other than a requirement for the payment of a reasonable sum by way of reparation. This is distinct from fines imposed by Court which children should be encouraged/ supported to repay;
  • Any intimate physical examination of a child;
  • The withholding of aids/equipment needed by a disabled child;
  • Any measure which involves a child in the imposition of any measure against any other child; or the sanction of a group of children for the behaviour of an individual child;
  • Swearing at or the use of foul, demeaning or humiliating language or measures.

*The persons with whom the child may have contact, in relation to the point above, are:

  • Any officer of CAFCASS appointed for the child;
  • Their social worker;
  • Any complaints investigator;
  • An Independent Visitor or advocate;
  • Any person authorised by Ofsted;
  • Any person authorised by the local authority in whose area the children's home is situated;
  • Any person authorised by the Secretary of State to conduct an inspection of the children's home and the children there.

3.3 Approved Sanctions

The following sanctions may be imposed upon children:

  • Confiscation or withdrawal of a telephone or mobile phone in order to protect a child or another person from harm, injury or to protect property from being damaged;
  • Restriction on sending or receiving letters or other correspondence (including the use of electronic or internet correspondence) in order to protect a child or another person from harm, injury or to protect property from being damaged;
  • Reparation, involving the child doing something to put right the wrong they have done; e.g. repairing damage or returning stolen property;
  • Restitution, involving the child paying for all or part of damage caused or the replacement of misappropriated monies or goods. No more than two-thirds of a child's pocket money may be taken in these circumstances. Larger amounts may be paid in restitution but must be of a fixed amount with a clear start and end period. If the damage is serious or the size of payment particularly large then the child's social worker should be involved in discussions about a reasonable approach;
  • Curtailment of leisure activities, involving a child being prevented from participating in such activities;
  • Additional chores, involving a child undertaking additional chores over and above those they would normally be expected to do;
  • Early bedtimes, by up to half an hour or as agreed with the child's social worker;
  • Removal of equipment, for example the use of a TV or video/DVD player;
  • Loss of privileges, for example the withdrawal of the privilege of staying up late;
  • Suspension of pocket money for short periods.

3.4 Recording of Sanctions

If a child receives a sanction it must be recorded by the foster carer/residential staff in their daily recording log and reported to the social worker at their next visit.

4. Searching

Should carers suspect that a child is carrying or has concealed an item which may place them or another person at risk, they should try to obtain the item by co-operation/negotiation.

Carers/residential staff are not permitted to conduct body searches or searches of clothing worn by children. Exceptionally, it may be necessary to search a child's room (for example, if there is reason to believe there are weapons, drugs or alcohol there) though rooms should normally only be searched if the child has been informed or asked for their permission. Immediate searching may be necessary where there are reasonable grounds for believing that there is a risk to the child's or another person's safety or well-being, including where the child is missing.

In a residential setting a search must be undertaken by a minimum of two staff and in the presence of the child, where this is practicable.

If carers/staff suspect that a child is concealing an item which may place themselves or another person at risk, they must immediately discuss this with their manager/supervisor and consider calling the Police.

5. Serious Incidents and use of Physical Intervention

In the event of any serious incident (e.g. accident, violence or assault, damage to property), carers/residential staff should take what actions they deem to be necessary to protect children/themselves from immediate harm or injury and then notify their manager and the child's social worker (or their Team) immediately.

If there is a risk of serious injury/harm or damage to property, carers/residential staff should not use any form of Physical Intervention except as a last resort to prevent themselves or others from being injured, or to prevent serious damage to property. If any form of Physical Intervention is used, it must be the least intrusive necessary to protect the child, carer(s)/residential staff or others. See Restrictive Physical Intervention Procedure.

At no time should carer(s) / residential staff act unless they are confident of managing the situation safely, without escalation or further injury.

The carers/ residential staff should endeavour to deal with as many of the challenges that are involved in caring for children without recourse to the involvement of the Police, who should only be involved in two circumstances;

  • An emergency necessitating their immediate involvement to protect the child or others;
  • Following discussion with the child's social worker and/or relevant senior manager.
If any serious incident occurs or the Police are called, the child's social worker must be notified without delay and will then notify the relevant senior manager and arrange for a full report to be made of the incident and actions taken. Ofsted must also be notified regarding any such incidents in residential care.